ActiveAccounting Cloud Support
Need help with ActiveAccounting Cloud? We're here for you. Reach out directly using the contact info below, or check the frequently asked questions further down the page.
Frequently Asked Questions
Your ActiveAccounting Cloud login is the same as your company's web portal login (e.g., https://yourcompany.activeapplications.com). Use the "Reset Password" link on your company's portal login page to reset it — once changed, the new password works in the app as well.
Make sure Location Services are enabled for ActiveAccounting Cloud in your device's Settings > Privacy > Location Services. The App only uses your approximate location while it's open, and only for Work Order Tracking.
ActiveAccounting Cloud is built for UDS customers only — each company gets its own private portal (e.g., https://yourcompany.activeapplications.com), and the app connects to your company's portal using the same login credentials as the web portal. If your company isn't yet a UDS customer, contact us at
ken@udsgis.com to get started.
Still Need Help?
If you can't find what you're looking for above, email us at ken@udsgis.com or call (800) 626-7247 during business hours, and we'll get back to you promptly.